Frequently Asked Questions
- Is the front desk open at night?
- What time is check-in and check-out?
- Are the rooms quiet or is there noise from the street?
- Which room category is right for me?
- Is parking available and how much will it cost?
- How do I get from the airport/ from the main station to the hotel?
- How do I get to the fairgrounds (KoelnMesse)?
- Are there any smoking rooms available?
- How much is breakfast and what are the breakfast times?
- Is it possible to book an extra bed?
- Is there a discount for children?
- How much is the internet access?
- Why is our hotel named “Domstern“?
Is the front desk open at night?
Our reception times are 06.30am until 9 pm during the week and 7.30 am to 6 pm on weekends. However check in is possible 24 hours!
Our night shift is available at any time, he can buzz you in, answer your requests on the phone or he can be at the hotel within 5 minutes if needed.
It is important for us to know if you are planning to arrive later than 9 pm, please let us know when booking your room!
What time is check-in and check-out?
Check-In: 2 pm Check-Out: 11 am.
Earlier arrivals or late check out are possible upon request and availability (there may be a fee for late check out). Of course it will be possible to store your luggage if you arrive early or plan to leave later than 11 am.
Are the rooms quiet or is there noise from the street?
Domstrasse is in a quiet residential area, almost without traffic, in spite of its central location close to the main station, cathedral and city center. Many of our guests even sleep with their window open!
Which room category is right for me?
Our standard single and double rooms are relatively small, please remember that our house is very centrally located and provides 3 star quality. We want to offer good value for money.
Cleanliness is extremely important for us, our rooms are furnished comfortably and functional (for example we do not have those typical narrow German single beds in our single rooms) for longer stays, or if you need more space we recommend to book a double room for single use or choose one of the superior categories right away.
Is parking available and how much will it cost?
We provide parking spaces in a backyard directly opposite the hotel. Parking will be charged at 8 Euros a day and you can reserve a space directly when booking the room.
How do I get from the airport/ from the main station to the hotel?
Only 8 miles from the city center, S-Bahn line S13 connects the airport with the main station in less than 15 minutes. Trains run every 20 minutes (WE 30 min.) from track 1 and 2 and a single ride (destination number 2000) costs around € 2,50!
A taxi ride will cost around € 25,- to € 30,- and take you to us in around 15-20 minutes. We can also provide pickup service from or to the airport in advance, please send a mail!
Train: If you arrive at the main station (Koeln Hauptbahnhof) you will find our hotel within 5 minutes walking distance. Coming down from the platform leave via "Breslauer Platz" exit, turn left and walk along the station. After approximately 250ft. You will see 2 glass buildings on the opposite side.
The first is "Sparda Bank", the second has a small sign "RWZ Raiffeisen" on top. It is already situated at the corner of Domstrasse.
Please watch the signs indicating where to cross the street (because of some construction work along the station).
Entering Domstrasse you will pass by "Hotel Grand City" on the right, after approx. 300 ft. You arrive at our place.
How do I get to the fairgrounds (KoelnMesse)?
You can easily reach the trade fair KölnMesse by train from the nearby main station, all trains from track 10 will take you to "Köln Messe Deutz" (1 stop, 2 minutes travel time), as an alternative you might also walk across the bridge to the other side of the Rhine in around 20 minutes, or take the ferry boat!
Are there any smoking rooms available?
Domstern is a non-smoking hotel, all our rooms and public areas are completely smoke free!
How much is breakfast and what are the breakfast times?
Our extended continental breakfast buffet is already included in the room rate Breakfast is offered from 7 am to 10.30 am during the week and from 7.45 am until 11.00 on weekends and public holidays.
Is it possible to book an extra bed?
In our single and double rooms there is no space for an extra bed. Additional beds are available upon request in our Superior double room and Junior Suite, it will be charged at 15,- Euros per night, which includes breakfast for the 3rd person in the room.
Is there a discount for children?
Kids up to 12 years stay free in the bed of their parents. An additional bed will cost 10,- including breakfast (only available in our Superior double room and Junior Suite)
How much is the internet access?
Internet is free in all public areas and rooms. For security reasons a registration is necessary, your personal password will be sent as a text message to your mobile (no charge) or by e-mail.
If you do not have your computer with you, it is possible to rent an i-pad from the front desk on an hourly or daily basis at a nominal fee.
Why is our hotel named “Domstern“?
The “Domstern“ (cathedral star) – no other church has got a star on its spire!
On spires of Catholic churches you will usually find a cross or a weathercock, Cologne Cathedral is the only exception.
It carries the “Domstern“ or “Star of Bethlehem“ which shall guide the pilgrims to the shrine of the holy kings.
The mortal remains of the three Magi were brought from Constantinople to Milan in the 4th century and 1164 Rainald von Dassel transferred them to Cologne as spoils of war.
Thereby the importance of the city as a major pilgrimage site besides Santiago de Compostela and Rome increased, which also caused an economic upswing for Cologne.
The “Domstern“ is extraordinary and unique and so we chose the name for our hotel because we want to make your stay with us in Cologne extraordinary and unique as well!
